Privacy Policy

Introduction

Sawat ("we", "our", "us") is committed to handling personal information responsibly. This policy explains what information we collect when you interact with our website or workshop, how we use it, and what choices you have. It applies to all visitors to this site and all customers of our watch repair and restoration service at 64 Phang Nga Road, Phuket 83000, Thailand.

Data Controller

Sawat Watch Repair & Restoration, 64 Phang Nga Road, Talat Yai, Phuket 83000, Thailand. Email: [email protected]. Phone: +66 76 683 2419.

What Information We Collect

We collect only the information needed to carry out watch repair and restoration services and respond to enquiries:

• Contact details: name, email address, and telephone number, provided through our website form or in person at the workshop.
• Service information: details about your watch and the service you are requesting, which you provide voluntarily.
• Website usage data: anonymised information about how visitors use this site, collected through analytics cookies (if you have accepted them). This includes pages visited, approximate location, and device type — never personally identifying information in isolation.
• Correspondence: if you contact us by email or telephone, we retain the content of that exchange as part of the service record.

Legal Basis for Processing

We process personal data on the following grounds under Thailand's Personal Data Protection Act (PDPA B.E. 2562):

• Contract: to carry out the watch service you have requested.
• Legitimate interest: to respond to enquiries and maintain service records.
• Consent: for optional analytics and marketing cookies (which you can withdraw at any time via our Cookie Policy page).

How We Use Your Information

• To communicate with you about your service enquiry or ongoing repair
• To keep a record of work carried out on your watch
• To contact you when your watch is ready for collection or shipping
• To improve our website through anonymised analytics data
• To comply with applicable legal obligations

We do not use your personal data for automated decision-making. We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Sharing

We share personal information only in limited circumstances:

• Analytics providers: anonymised usage data may be processed by Google Analytics (if you have accepted analytics cookies). Google's privacy policy applies to this data.
• Courier services: if your watch is to be returned by post, your delivery address is shared with the courier for that purpose only.
• Legal requirements: we may disclose information if required to do so by law or in response to a valid legal process.

Data Retention

We retain service records for seven years from the date of service completion, in line with standard business record-keeping practice. Enquiry data from website forms that do not result in a service booking is retained for twelve months and then deleted. Analytics data is retained in anonymised form for twenty-six months.

Cookies

This website uses cookies. Essential cookies are used for basic site functionality. Analytics and marketing cookies are used only if you give consent. You can manage your preferences at any time through our Cookie Policy page.

Data Security

Personal data is stored on password-protected systems. Physical service records at the workshop are kept in a locked filing system accessible only to staff. We take reasonable steps to protect information from unauthorised access, loss, or misuse. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority without undue delay.

Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to our legal retention obligations)
• Object to processing based on legitimate interest
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

Third-Party Links

This site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. The most recent version will always be available at this URL, with the date of last update shown at the top. Continued use of our services after a change constitutes acceptance of the revised policy.

Contact

For any questions about this policy or to exercise your rights, please write to us at [email protected] or visit the workshop at 64 Phang Nga Road, Talat Yai, Phuket 83000, Thailand.